Customer Service Policy

We are a member of the Recruitment and Employment Confederation (REC) and adheres to their Code of Professional Practice.

Customer Service Policy Statement
This policy will be kept up to date, to reflect changes in the nature and size of the business.  To ensure this, the policy and its effectiveness will be reviewed annually.

Courtesy
All recruitment consultants will be trained in customer service standards; will exhibit customer friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our customers.

Communication
We will return all phone calls and emails received from clients and registered candidates and applications in respect of specific vacancies within agreed timescales.  Where we are unable to meet this agreement we will inform you of this as soon as possible and agree a new deadline.

Consistency
As part of our commitment to upholding professional standards, we will review our policies annually to ensure that they continue to meet business needs and the Recruitment and Employment Confederation’s Code of Professional Practice; and that they are consistently applied to all our customers.

Complaints

We seek fair, just and prompt solutions when possible to any complaints and appeals. All such issues should be directed to the Managing Director, Kelly Haston FIRP DipRP in the first instance, where they will be acknowledged and directed to the attention of the appropriate person. A complaints process is in place for any disputes; copies are available from our offices

Access to Information
We comply fully with the provisions of the Data Protection Act 1998. Any personal or confidential information held by us about a client or work seeker is fully accessible to that person or body for review or editing by contacting the Managing Director, Kelly Haston FIRP DipRP

Reduce Bureaucracy
Wherever possible, without compromising our legal requirements and professional standards we strive to reduce the burden of unnecessary paperwork.